We believe it is our responsibility to provide efficient, caring customer service. We usually process orders within 24 hours excluding weekends and holidays.
Most of the items we carry are in stock and will be shipped on the same day you place your order excluding weekends and holidays.
The standard shipping method is HongKong Post, EMS, USPS, Royal Mail, Canada Post, Your order will be delivered to the shipping address within 7 to 15 business days after being shipped out. If you need faster delivery modes, Please Choose UPS at shippingcart. If you need other Shipping Method such as DHL, FedEx, TNT, Please Email US. The shipping fee will be added based on weight and size of the goods.
Please note that we do not ship to PO (Post Office) Boxes, APO (Military) Boxes or FPO (Foreign) Boxes.
We are not responsible for wrong or undeliverable address. Please make sure your shipping address is correct and deliverable.
How long will it take for my item to reach me?
Please note that business days, excluding Saturdays, Sundays and Public Holidays, are calculated in terms of delivery period. In general, it takes about 7 – 10 business days for delivery, UPS 3-5 business days may need.
Shipping Rates:
Our postage rates include the expenses of shipping, handling fees and high-quality packaging, which are charged based on weight and size of the goods, delivery destination and its retail value.
Our rates include the expenses of shipping, handling and the high quality packaging.
We ship all Europe Countries, just cost GBP £5.99, UPS Shipping cost GBP £18.99
Orders would only cost an additional shipping fee of GBP £5.99
This shipping cost included import tax only. Local taxes - PST, GST and HST are not inclued.
Can I come to your locations to pick up an item?
Unfortunately, we are not currently configured for individuals to come to our locations to pick up their orders. We are merely an office for processing the paperwork for these transactions.
What will I be charged for shipping?
Shipping and handling charges vary greatly depending upon the value of the materials and craftsmanship of the piece and its final shipment destination. The shipping and handling rates are clearly posted in each item's description and are non-negotiable. Please consider this when placing your order.
How do I track my shipment?
We ship your purchase before the end of the next business day after you have checked-out. We would send an e-mail with the tracking number so you can check the progress of your delivery at the carrier's web site.
Who will deliver my orders?
Items will be shipped by HKpost or USPS. We may use other carriers as necessary.
Order Tracking at : http://app3.hongkongpost.com/CGI/mt/enquiry.jsp.
USA Order Tracking at : Order Tracking 1
United Kingdom Order Tracking at : Order Tracking 2
Canada Order Tracking at : Order Tracking 3
What should I do if my shipment never arrives?
Please allow up to 10 business days for your item to be delivered. If it still does not arrive, please reach us by clicking the 'Contact Us' button on the website. We will get back to you shortly.
How do I ship items to a different address?
During our checkout process, specify where you want your purchase shipped. It can be different from your credit card billing address. You may specify any ship-to street address.
